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Service Transformation @ ENV (BC Gov)
Service Transformation @ ENV (BC Gov)

100 Followers

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Jul 28

June + July 2023: A reflection

In the spirit of transparency and candour, the Service Transformation team publishes reflections on the what and why for their team. Kelsey’s notes I have to say, I miss weeknotes. But, a (somewhat) monthly reflection cadence feels more doable. Over the last twoish months, I’ve been focusing on: Hiring and building multi-skilled…

7 min read

June + July 2023: A reflection
June + July 2023: A reflection

7 min read


Jun 9

Policy & service design = 😁 service transformation

In the spirit of transparency and candour, the service transformation team publishes reflections on the what and why for the team. Post by Jackie Duys, Senior Service Designer working with the Environmental Protection Division. Context In early September 2022, our service transformation team began working closely with Land Remediation Section (LRS)…

3 min read

Policy & service design = 😁 service transformation
Policy & service design = 😁 service transformation

3 min read


May 29

May 29, 2023 Reflection — Posters for service transformation

In the spirit of transparency and candour, the service transformation team publishes reflections on the what and why for the team. Earlier this year, the ENV Service Transformation team and our partners took a moment to visualize our work and how we fit in with government service design and delivery. Here’s what we came up with:

2 min read

May 29, 2023 Reflection — Posters for service transformation
May 29, 2023 Reflection — Posters for service transformation

2 min read


Mar 28

March 28, 2023 Reflection — Transitioning from weeknotes

In the spirit of transparency and candour, the service transformation team publishes reflections on the what and why for the team. Hiya! It’s been a minute…weeknotes have been intermittent for Kevin and I over the last while due to a couple inter-related things: 1) Our team has become increasingly busy…

4 min read

March 28, 2023 Reflection — Transitioning from weeknotes
March 28, 2023 Reflection — Transitioning from weeknotes

4 min read


Feb 18

February 17, 2023

In the spirit of transparency and candour, Kevin and Kelsey publish weeknotes reflecting on the what and why for their team. Kelsey’s notes I’m back from a week off last week, but am still battling a cold from early February — so, there was some typical February/post-holiday work fog this week. …

3 min read

February 17, 2023
February 17, 2023

3 min read


Feb 4

February 3, 2023

In the spirit of transparency and candour, Kevin and Kelsey publish weeknotes reflecting on the what and why for their team. Kevin’s notes Hey y’all — Kelsey was out with a cold for part of this week and off on vacation next, so I’ll be holding weeknotes down solo for a bit. …

4 min read

February 3, 2023
February 3, 2023

4 min read


Jan 30

January 27, 2023

In the spirit of transparency and candour, Kevin and Kelsey publish weeknotes reflecting on the what and why for their team. Kelsey’s notes This week was spent in many meetings and briefings. A few highlights and snippets: Presenting with Kevin on digital leadership at the Natural Resource Sector Leadership Cohort. We shortened…

4 min read

Weeknotes January 27, 2023
Weeknotes January 27, 2023

4 min read


Jan 23

January 20th, 2023

Kevin’s notes Back in weeknotes action after taking an interval due to a packed Friday last week. What’s been on my mind? Per usual, design for policy. We’re finally making the leap into a more structured/proactive approach to this novel practice. And perhaps ‘design for policy’ isn’t even the right frame. It’s…

7 min read

January 20th, 2023
January 20th, 2023

7 min read


Jan 7

January 5th, 2023

Kelsey’s notes Four days after the winter holiday break, it feels like I’m finally getting my feet under me — though still trying to decipher some cryptic pre-holiday notes to myself! Happy New Year! A few pieces I picked back up this week: Environmental Protection Digital Services — Next steps on the…

5 min read

January 5th, 2023
January 5th, 2023

5 min read


Dec 31, 2022

Service Transformation Branch — Kelsey’s year-end reflections 2022

In the spirit of transparency and candour, Kevin and Kelsey publish weeknotes reflecting on the what and why for their team — here’s Kelsey’s reflections on 2022 and musings on what’s to come. Mid-way through 2022, I had the opportunity to join the Service Transformation Branch at the Ministry of…

7 min read

Service Transformation Branch — Kelsey’s year-end reflections 2022
Service Transformation Branch — Kelsey’s year-end reflections 2022

7 min read

Service Transformation @ ENV (BC Gov)

Service Transformation @ ENV (BC Gov)

100 Followers

Reflections on process and practice from the Service Transformation team at ENV. Formerly weeknotes (2021-23). ENV.ServiceTransformation@gov.bc.ca

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